Visitor
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1 Message
loyalty/account options on legacy bundle
I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 cameras, Xfinity Flex, and no rental equipment fees. Are there any promotions or credits available for my existing package without changing or dismantling my current service tiers? In case you offer senior discounts, I am 75 years old. Thank you for your help.
EG
Expert
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120K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.6K Messages
2 hours ago
Good evening user_iqw53x. I will be more than happy to review your account, and the options available to you. In this case I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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