Loyalty Supervisor hung up on 16-year Diamond Member - Cancellation Pending

​I am a 16-year Diamond Member with 5 services (Home Internet, Popular TV, Home Security, and 3 Mobile lines).

​I am writing to file a formal complaint. Yesterday, I spoke with a Loyalty Supervisor regarding my bill, which has reached $274.87 for my home services alone. During our professional discussion, the Loyalty Supervisor hung up on me before I was finished speaking.

​I have already scheduled a full cancellation for next Friday. I am giving Xfinity one final opportunity to have an Executive Case Manager review my account. I am looking for the "All-In" loyalty rates for 2026 (targeting $115-$130 for TV/Internet) to match what is offered to new customers.

​If this cannot be resolved by Wednesday, I will be porting my 3 mobile lines to a competitor and completing my equipment return on Friday. I look forward to a response from the corporate team.