Visitor
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2 Messages
Loyalty Promo Ended
My previous loyalty discount has now expired. My next projected bill is expected to increase. The new price is too high for the internet service I’ll be receiving. I have reviewed the current offerings online and they are not right for me. Can someone review my account to see what offers I am eligible for? Thank you.
XfinityJon
Official Employee
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2K Messages
22 days ago
Good evening user_ed53l0. I do appreciate you taking a look at the online offers. I am also a consumer and can certainly understand wanting to keep expenses within budget. I will be more than happy to take a look at your account with you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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