Visitor
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1 Message
Loyalty Program
I just received an email saying this:
Great News! We're giving you a loyalty discount
We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 2, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
I want to know what the means and how much my new bill will be in March. Any way to contact support so they can tell me?
Thank you in advance.
XfinityAbby
Official Employee
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620 Messages
2 hours ago
Hello @user_mtw3au thank you for reaching out on our Community Forum! I can take a look at the account to see what your future billing looks like.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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