Loyalty pricing

I was told by a representative at my local Xfinity store that calling the Xfinity loyalty number would get me a discount on my bill since I’ve been with the company for 15 years. Unfortunately, the number they gave gets me nowhere nor does the main 800 number. Why give loyal customers a runaround instead of making a simple process. I’d love some help from someone with the loyalty department if that even exists.

Responses

XfinityThomasA

Official Employee

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2.3K Messages

1 year ago

Thank you for your feedback, @user_l95ex3. This is not the experience we want for anyone. We'd appreciate the opportunity to chat with you to gather more information about this occurrence. We can review your account for cost-saving promotional offers, and revisit your services ensuring you are in the correct package based on your needs. Can you please send a direct chat message with the store location, employee name or brief description, your full name, and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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XfinityThomasA

Official Employee

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2.3K Messages

1 year ago

It was a pleasure speaking with you, @user_l95ex3. Happy to help a long-time valued customer! Please create a new post if anything more comes up. Our team will be standing by to assist.
- XfinityThomasA

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user_c9bbb4

Visitor

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7 Messages

I also have a been a long time customer and my bill is almost $400 per month I've already tried to talk to someone and express the possibility of leaving due to the price my brother was able to get some kind of promotion where is bill is only $250 a month for 2 years and he was able to keep the same plan as we both have a old plan and why is it they are able to do it for him but I get the run around and all I get it we can drop you bill to $322 but you will loose all your premium channels I've been with you guys for over 20 years and its starting to get very infuriating to be done like this for a long time customer

11 months ago

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XfinityBenjaminM

Official Employee

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2K Messages

user_c9bbb4 Hello! Thank you for reaching out to us here on our Community Forum. We will need you to send us a Direct Message with your full name and address and we'll be happy tos ee what we can do for you. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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11 months ago

0

Billing

user_l95ex3

Loyalty pricing

XfinityThomasA

XfinityThomasA

user_c9bbb4

XfinityBenjaminM

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