Loyalty pricing availability

My 2-year promotion recently expired and my internet-only rate increased from $60 to $114/month for 1.2 Gbps service. I own my equipment and would prefer to remain on Gig-class service because I work from home, use video conferencing, and regularly transfer large files through cloud services while other household members are streaming.

My account currently shows 1 Gig at $100/month, but I’d like to see whether there are any existing-customer, loyalty, renewal, or retention offers that would let me keep comparable service closer to my previous rate, ideally with a longer-term price guarantee. Hoping a rep can help me see if there are any offers available to me.

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XfinitySean

Official Employee

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915 Messages

19 hours ago

Hi there user_ovrbed, thanks for reaching here on the community forums! I can completely understand wanting to find a new rate with that jump to everyday pricing. One of the quickest ways to check for available promotions for your account is through the handy Xfinity Plan Builder, if you haven't already checked it out. If you'd prefer, our team would be more than happy to take a look on our side instead! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

How to: Direct messaging within the forum

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user_ovrbed

Loyalty pricing availability

XfinitySean

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