Loyalty offers

@XfinityDemetrise​ I was offered $40 a month for 12 months, and $80 per month guaranteed for the life of the account.  I tried talking to customer service but they don't care and stated there is nothing they are willing to do to keep a 12 year customer.  It is all very frustrating which it seems that is the design so we go away.

Thanks for taking time to post on our Xfinity Community Forums page, @user_ppyzxg. I'd like to do everything I can to help with this billing discrepancy. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

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3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum