Loyalty offer for long-time internet customer.

Hello @user_dyiobm we can always review service options and promotions with you. We'll need to work in a direct message, so we can access your account. Please send us a direct message that includes your name and service address, so we can double-check the GIG offer. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  You can see how to send us a direct message here.

‎How to: Direct messaging within the forum | Xfinity Community Forum