Visitor

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11 Messages

Saturday, February 21st, 2026 5:18 AM

Loyalty discount?

I got an email from Xfinity that I copied and pasted below:

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Great News! We're giving you a loyalty discount

We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.

No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.

Thanks again for being with Xfinity.

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However, the email does not show what amount the credit is for. Can I assume my current monthly rate will stay the same for the next 12 months? How do I find out for certain?

Oldest First
Selected Oldest First

Official Employee

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639 Messages

3 hours ago

Hello @user_2zkruv, thank you for taking the time to post on our community forum, If you sign in to your Xfinity app or Xfinity online account and look under billing you should be able to see your future bill. Let me know if you need assistance locating the future amounts with the credit. 

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