Loyalty Discount

My current plan and discount is expiring in 3 days. I have receive twice the same email about a loyalty discount; however, I have yet to see any discount applied to my upcoming bill.

Responses

Oldest First

Selected Oldest First

XfinityKassie

Official Employee

•

2.4K Messages

2 months ago

user_yjdch9 Good morning! Thank you for reaching out to our Xfinity Forums Team. I'd be happy to double-check on the loyalty discount we are extending, and provide an update. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

0

U

user_oc27hp

Visitor

•

10 Messages

2 months ago

Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated. Thanks!

1

0

U

user_yjdch9

Visitor

•

2 Messages

I got the discount after reaching to the Xfinity guys over reddit at r/Comcast_Xfinity. They told me to wait for the discount that it will be automatic; however, a day after their response I magically got the discount before the bill. I believe they enabled it or expedite it somehow. The Loyalty discount for me was not the full amount I had before but still was good enough to keep me from canceling.

Like

Reply

2 months ago

0

Billing

user_yjdch9

Loyalty Discount

XfinityKassie

user_oc27hp

user_yjdch9

New to the Community?