Visitor
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2 Messages
Loyalty Discount
I previously received an email stating I would have a loyalty discount automatically applied to my bill once my current plan ended. However, the newest bill total has more than doubled and no loyalty discount has been applied. I Have not made any changes to my plan.
XfinityThomasB
Official Employee
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2.4K Messages
24 hours ago
user_zwn67o You did not explore new plan options? If your promotional period had lapsed, then the loyalty discount would fall off normally after 12 or 24 months, whatever period the original promotion was set to run.
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