Loyalty Discount

I previously received an email stating I would have a loyalty discount automatically applied to my bill once my current plan ended. However, the newest bill total has more than doubled and no loyalty discount has been applied. I Have not made any changes to my plan.

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XfinityThomasB

Official Employee

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2.4K Messages

24 hours ago

user_zwn67o You did not explore new plan options? If your promotional period had lapsed, then the loyalty discount would fall off normally after 12 or 24 months, whatever period the original promotion was set to run.

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user_zwn67o

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This was a new “Loyalty Discount” that was supposed to be added after the initial promotion expired.

”

We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 12, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit of $24 per month to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.

No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.

Thanks again for being with Xfinity.”

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24 hours ago

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XfinityThomasB

Official Employee

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2.4K Messages

user_zwn67o

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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23 hours ago

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user_zwn67o

Loyalty Discount

XfinityThomasB

user_zwn67o

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