Visitor
•
2 Messages
Loyalty discount with no amount mentioned
Hi,
I got following mail from Xfinity which says that if i simply do not make any changes, my current plan will continue with loyalty discounts indicating same amont as today.
But, when i checked over chat with xfinity customer care, they say no offer is present on my account.
Please help check the discount and how much will my updated bill be post all discounts?
Exact email from xfinity:
Great News! We're giving you a loyalty discount
We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on February 8, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
EG
Expert
•
115.5K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinitySean
Official Employee
•
405 Messages
18 hours ago
Hey there user_xfinity_1, thanks for taking the time to post on our community forums! In previous cases where we've seen this happen, it seemed as though the email was sent in error as these offers typically list an amount with the offer. Our team would be more than happy to look over the account to confirm or look over other options available to your account! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
0
0