Visitor
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1 Message
Loyalty discount suddenly dropped
Hello,
I'm looking for assistance with my account. My promotional/loyalty discount recently expired, and my monthly bill has increased significantly.
I've been a loyal Xfinity customer, but at the current rate it's difficult to justify staying when there are multiple competing providers in my area offering comparable or faster service at lower prices. I'd prefer to remain with Xfinity if there's a competitive retention or loyalty offer available.
Could an Xfinity representative please review my account and let me know if there are any promotions or loyalty discounts I may qualify for? I'd appreciate the opportunity to discuss my options.
Thank you!
XfinityJohnG
Official Employee
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3K Messages
19 days ago
Thank you very much for reaching out to our team. I know how surprising it can be to have those promotions roll off, and I will be happy to check on all the options we have from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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