I received an email saying I received loyalty discount. However, my coming bill got significantly increased and this loyalty discount is not shown there. I talked to a representative and they simply denied there is a loyalty discount on my account.
Here is the original email:
Great News! We're giving
you a loyalty discount
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We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 26, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
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No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
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Thanks again for being with Xfinity.
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XfinityMartyR
Official Employee
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2.7K Messages
3 hours ago
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