Visitor
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1 Message
Loyalty Discount not applied
Hi,
About a month ago I received an email about a loyalty discount that would be applied so that I could keep my promotional rate that was expiring. However now I received a new bill and it does not reflect this discount. My price more than doubled from what I was paying before!
I've also contacted customer support which told me off and questioned if this was a spam mail, which I can assure it is not, as it comes from a verified Comcast email address and mentions date and values specific to my account.
Appreciate any help in getting this discount applied, otherwise this will be my last bill with Xfinity.
EG
Expert
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114.5K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.7K Messages
5 hours ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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