Visitor
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1 Message
Loyalty Discount Gone?
Hello, I was talking with the chat bot and it said that my bill increased $65 from last month due to no longer having a loyalty discount. It provided a few reasons as to why one would lose that discount and none of them applied to my account. I'm trying to understand A. Why I was cut off and B. Why all of the plans are forcing a mobile phone. All I want is internet, make it cheaper and drop the phone.
Accepted Solution
XfinityDena
Official Employee
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4.3K Messages
10 hours ago
@user_5di2dl
From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
I am here to confirm what is going on. If that is the case I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityDena
Official Employee
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4.3K Messages
8 hours ago
Thank you for working with us @user_5di2dl to find a package that fits your household and budget. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy week!
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