Visitor
•
6 Messages
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below:
-----
Great News! We're giving you a loyalty discount
We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
-----
However, this email from Xfinity does not show what amount the "Loyalty Discount" credit is for. Can I assume my current monthly rate will stay the same for the next 12 months? How do I find out for certain?


XfinityVictor
Official Employee
•
2K Messages
10 hours ago
6
0
user_oc27hp
Visitor
•
9 Messages
6 hours ago
Hi! I’m facing the same problem with my loyalty discount email that I received a couple days ago. Did you manage to get this sorted out? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated. Thanks!
1
0