Visitor

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5 Messages

Thursday, February 19th, 2026 10:50 PM

Loyalty Discount Credit Email from Xfinity

Just got an email today from Xfinity that I copied and pasted below:

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Great News! We're giving you a loyalty discount

We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.

No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.

Thanks again for being with Xfinity.

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However, this email from Xfinity does not show what amount the "Loyalty Discount" credit is for. Can I assume my current monthly rate will stay the same for the next 12 months? How do I find out for certain?

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Official Employee

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2K Messages

5 hours ago

 

AC4444 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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9 Messages

21 minutes ago

Hi! I’m facing the same problem with my loyalty discount email that I received a couple days ago. Did you manage to get this sorted out? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated. Thanks!

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