Visitor

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5 Messages

Thursday, February 19th, 2026 10:50 PM

Loyalty Discount Credit Email from Xfinity

Just got an email today from Xfinity that I copied and pasted below:

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Great News! We're giving you a loyalty discount

We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.

No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.

Thanks again for being with Xfinity.

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However, this email from Xfinity does not show what amount the "Loyalty Discount" credit is for. Can I assume my current monthly rate will stay the same for the next 12 months? How do I find out for certain?

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Official Employee

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2K Messages

5 hours ago

 

AC4444 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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5 Messages

Thanks for the reply, I just sent a DM over to "Xfinity Support" as you requested.

Official Employee

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2K Messages

I just sent the code. It is time sensitive and expires after 15 minutes. May I please have the code once you receive it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

@XfinityVictor​ I just sent over the verification code to you via DM.

Official Employee

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2K Messages

Thank you very much for taking the time to verify the account. Looking at the upcoming bills it looks like your monthly bill will be $69.00. When did you receive that email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

@XfinityVictor​ I received the email today at 1:40pm PST. I sent you a screenshot of the email I received from Xfinity in the DM.

Visitor

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9 Messages

20 minutes ago

Hi! I’m facing the same problem with my loyalty discount email that I received a couple days ago. Did you manage to get this sorted out? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated. Thanks!

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