Loyalty department

user_cleldp Hello, and thank you for being a loyal Xfinity customer for 16 years. I can completely understand your concern. When you see other providers advertising lower prices, it's natural to wonder if you're getting the best value for your services. I'd be happy to take a look at your account and review any available offers, promotions, or package options that may help lower your monthly bill while still meeting your needs.

 

To get started, please send us a Direct Message with your full name and service address. We'll review everything with you and see what options are available. We appreciate the opportunity to help and look forward to assisting you further.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum