Visitor
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2 Messages
Loyalty Department
We would like someone from the Loyalty Dept to contact us regarding a new contract. We have been a loyal customer 20+ years and would like to continue with same pkg for same amount. Is this possible or is there a better deal available?
We have not been successful in getting through with phone calls or chatting.
Thank you.
CCShan
Official Employee
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443 Messages
2 years ago
@user_4f1f0f Thank you for reaching out to us. Our plans and promotions do change on a regular basis so what you previously had may no longer be available, but new promotions may have come up as well that may also suit your needs. You can always check for available promotions by logging into https://www.xfinity.com/planbuilder in the upper righthand corner, anytime day or night!
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user_4f1f0f
Visitor
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2 Messages
2 years ago
I was just hung up on by your Loyalty Dept rep. I was courteous and asked a lot of questions because WowWay has a promotion for 180 tv channels, 500 maps internet and phone for around $115 plus taxes
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user_abb5da
Visitor
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1 Message
2 years ago
I have a similar issue… the rates are lower for new customers, implying that loyal customers are dirt (been a customer for 40 years). Also, even though my service has gotten much more expensive, Xfinity deleted content that I used to have, namely they took away TCM and now wants to charge me $10 more for a sports package to get it back.
Understand that I was not on a promotional offer. My bill has increased by over 40-percent! The agent could not explain the increase. Also, when I try to DVR anything it says that I need to subscribe… it was supposed to be included.
The “loyalty” agent also lied about the costs and told me my rate would go UP if I tried to change anything. I ran the numbers at the website and learned they are overcharging me by nearly $30.
In these days of cord-cutting, one would think Xfinity would wish to retain customers! This is not the way I would run a business. Lots of choices out there!
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