Loyalty Betrayed: Xfinity Falsely Places Customer in Collections for Mobile Account they are not the user of

I am writing to formally dispute the inaccurate placement of my name in collections due to an unrelated mobile account, which I am not involved with. This issue has caused significant distress and inconvenience, and I urge Xfinity to rectify this situation immediately.

Last year, I accompanied a contractor to Xfinity to assist them in setting up their own mobile account. During this visit, I explicitly clarified with your representatives that this account would be treated entirely separate from our property's internet account and would have no connection or any potential to impact on me, my business, my billing, or my credit. I received assurances multiple times that I had nothing to be concerned about and that should there be any issues with the contractor's account, it would not affect me in any way.

Later on, despite these assurances, I began seeing notifications about overdue payments for the contractor's mobile account. Alarmed by this, I contacted Xfinity customer service on to address the issue. I explained the situation to your representatives, emphasizing that I am not the user of this mobile account and do not have an association with it. I was assured on multiple occasions that this matter would be resolved and that there would be no adverse impact on my xfinity account or credit.

To my dismay, I recently discovered that my name has been placed in collections due to the contractor's account. This action is completely unjustified and has caused me undue stress and financial repercussions.

I demand that Xfinity take immediate action to:

1. Remove my name from collections associated with the contractor's mobile account.
2. Rectify any negative impact on my credit report resulting from this erroneous placement.
3. Provide written confirmation that my credit history will not be affected by this issue.

I am deeply disappointed by the misleading information provided by Xfinity representatives and the subsequent mishandling of this situation. As a valued customer, I expect Xfinity to uphold its commitments and act promptly to correct this error.

I expect a response and resolution to this matter within 24 hours. Failure to address and resolve this issue in a timely manner will compel me to explore other avenues to protect my rights and seek appropriate recourse.

Please respond promptly to discuss this matter further. I look forward to a swift resolution to this terrible situation.

Thank you for your immediate attention to this matter.