Hello @user_tk0vtm, thank you for taking the time to leave a post. I completely understand wanting to lower your bill; every dollar counts, and it’s important to make sure you’re getting the best value for your services. We'd be happy to take a look at your options and see if there are any ways we can help reduce your monthly cost. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Good luck with that. I am absolutely done with Xfinity. I've tried to cheapen the bill so many times it's ridiculous, and each time it's a nightmare. Their very own chat gave me a plan and price, yet my bill creeped up. When I called and asked, I was told me chat was wrong, the price they gave me was a partial amount, yada yada. Last time I called, they told me they could save me $2. Chat does one thing, the phone customer service (if you can call it that) does a whole other thing. The stores are worthless. Did you know they put you on a "zoom call" for billing? Absolute joke. My internet drops out everyday, streaming on the computer doesn't work, and I'm paying through the nose for this. I'm looking into alternate internet and TV options. I'm sick of the gouging, lying, cheating, stealing, and garbage service. I can't wait to cut the Xfinity tentacles.
XfinityMarshante
Official Employee
•
1.1K Messages
6 hours ago
Hello @user_tk0vtm, thank you for taking the time to leave a post. I completely understand wanting to lower your bill; every dollar counts, and it’s important to make sure you’re getting the best value for your services. We'd be happy to take a look at your options and see if there are any ways we can help reduce your monthly cost. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_4gmd6r
Visitor
•
2 Messages
4 hours ago
Good luck with that. I am absolutely done with Xfinity. I've tried to cheapen the bill so many times it's ridiculous, and each time it's a nightmare. Their very own chat gave me a plan and price, yet my bill creeped up. When I called and asked, I was told me chat was wrong, the price they gave me was a partial amount, yada yada. Last time I called, they told me they could save me $2. Chat does one thing, the phone customer service (if you can call it that) does a whole other thing. The stores are worthless. Did you know they put you on a "zoom call" for billing? Absolute joke. My internet drops out everyday, streaming on the computer doesn't work, and I'm paying through the nose for this. I'm looking into alternate internet and TV options. I'm sick of the gouging, lying, cheating, stealing, and garbage service. I can't wait to cut the Xfinity tentacles.
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0