Visitor
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2 Messages
lowering bill
I have been a loyal customer and pay my bill on time. I had a package contract expire on 12/31 and my bill went up 46 dollars. I called twice and was told the only way my bill could be reduced is if I drastically cut my channels and internet speed. The best the person on the phone can do is to save me 5 dollars a month. I am very frustrated and am planning on looking at other companies for my internet and tv service. It is both disappointing and frustrating to be made to feel that a company cares more about new customers instead of retaining existing customers.
XfinityGabby
Official Employee
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1.5K Messages
3 years ago
Hi, there @user_169f8c. Thanks for reaching out to us through Forums. We know how important it is to save as much as possible, and we would definitely hate to lose you as a customer. We can take a look and check for promotion on our end as well. Please send a Direct Message with your full name and address.
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