bdazbty's profile

Contributor

 • 

46 Messages

Tue, Jul 27, 2021 4:04 AM

lowering bill

I dont use dvr or voice at all. I cant afford current bill. I just got a notification on upgrade. I never agreed to this. Can someone help?

Responses

Official Employee

 • 

233 Messages

3 m ago

Thank you for reaching out to our forum with your billing question, @bdazbty! I live on a tight budget and I'm always looking for the best deals on my monthly bills so I'm happy to do the same for you!

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

bdazbty

Contributor

 • 

46 Messages

2 m ago

 the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon? WHERE

Official Employee

 • 

191 Messages

@bdazbty

 

Sorry, we recently changed the name from peer to peer to "Direct Messaging." The chat icon you want to click is that window/box left of the notification bell. Sorry about the confusion. Look forward to helping you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here