Lower wifi rate

My roommates and I signed up last year for wifi at $40/month. Now that it has been a year, it is going up to $70/month, but there is a new Xfinity deal available for new customers to get the $40/month rate with a 5 year guarantee.

We would like to stay with Xfinity at the $40/month rate, but we have shopped around and see the T-Mobile and Spectrum are also offering wifi deals in our area. So, before we drop the service, we would like to see if you will give us the 5 year deal to keep us as customers.

Thank you.

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XfinityJeffB

Official Employee

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557 Messages

32 minutes ago

Hi user_3wstrc, thank you so much for your time as a member, and thank you for taking the time to post here in our Xfinity Community forum. I will be happy to look at options with you for a new plan. Unfortunately, we cannot offer you a new customer plan, but we do still have some options that are priced at a competitive rate, and we can see what is available, and what you like.

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user_3wstrc

Visitor

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2 Messages

That would be helpful

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30 minutes ago

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XfinityJeffB

Official Employee

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557 Messages

Happy to help. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

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18 minutes ago

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Billing

user_3wstrc

Lower wifi rate

XfinityJeffB

user_3wstrc

XfinityJeffB

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