Visitor
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3 Messages
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down.
How do I get my $10 off?
XfinityMatthew
Official Employee
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1.3K Messages
4 days ago
Hello user_s5r6qi That is true that the bank account will get you the $10 off. The discount however can take a few days to update once added. So it may not reflect instantly. If you'd like us to we would be happy to check the account to make sure everything was set up correctly and see what the $3 increase was about.
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XfinityAlyssaA
Official Employee
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2.3K Messages
14 hours ago
Thank you for allowing us to address your questions regarding your autopay discount @user_s5r6qi. If there is anything you need in the future, please reach back out on our Forums. Have a great week!
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