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user_s5r6qi
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Saturday, January 17th, 2026 1:20 AM

Lower payment using saved bank account?

I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down.

How do I get my $10 off?

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3 hours ago

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XfinityMatthew

Official Employee

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1.3K Messages

5 hours ago

Hello user_s5r6qi That is true that the bank account will get you the $10 off. The discount however can take a few days to update once added. So it may not reflect instantly. If you'd like us to we would be happy to check the account to make sure everything was set up correctly and see what the $3 increase was about. 

 

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user_s5r6qi

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Thanks. I changed about a month ago, right after I got my last bill, so I don't think it's just a delay.

Looking at my previous bills, I used to get an automatic payments discount of $2 (not $3, my mistake), and I'm not seeing that on my most recent bill, even though I still have auto payments and paperless billing set up.

(edited)

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4 hours ago

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XfinityMatthew

Official Employee

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1.3K Messages

The $2 discount was for card which card discounts are no longer offered and the bank account for $10 off is the only discount offered now. But let's check out the account together and see why it is not applying correctly. Send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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3 hours ago

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