Hey there user_3yomzb 👋 I appreciate you being a member of our community! Above all, we always want to make sure you're getting the best rate possible for your services at all times, so we're happy to help with that 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can start reviewing options to potentially lower your monthly rate!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
user_ybn5u1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySeth
Official Employee
•
1.2K Messages
25 days ago
Hey there user_3yomzb 👋 I appreciate you being a member of our community! Above all, we always want to make sure you're getting the best rate possible for your services at all times, so we're happy to help with that 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can start reviewing options to potentially lower your monthly rate!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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