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user_bcp5qy
1st Topic

2 Messages

Wednesday, March 20th, 2024 6:51 PM

Closed

Lower my bill

My monthly bill is $248 for internet and one cable box. No premium channels.    I have called and made appts.   Have been told cannot lower under $211. Another told me to cancel cable and just use your internet. New customers do not pay these prices!  Help me

Question

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Updated 

1 year ago

91

2

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CC_Tony

Retired Employee

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1.4K Messages

1 year ago

 

user_bcp5qy Hello! Thank you for taking the time to post to our forums. I would love the opportunity to review your services and see what type of plan we can get you. Please, send a DM to Xfinity Support with your full name and address so we can start!

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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user_01avm9

1 Message

1 year ago

My monthly bill was just increase 34.6% with no prior indication it would take place.  I am a senior citizen and a veteran, how do I get my bill payment reset to what it was prior to the increase?

2

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ccRuben

Retired Employee

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729 Messages

 

user_01avm9 we are happy to help you find options to save on your bill. Please send a direct message with your name and address. Thanks! 
 
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

1 year ago

0

user_bcp5qy

2 Messages

@user_01avm9​  I was on chat for 3 hours.   They tried to sell me more and finally said they could not lower my bill more than $30!!

So this forum did not help me one bit.    One xfinity employee in a store front actually told me to cancel my cable and get a streaming service!

1 year ago

0

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