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Maria_6
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Tuesday, February 25th, 2025 11:35 PM

LOWER MY BILL! I'm being overcharged!

I've been trying to lower my outrageous bill of $92 for internet and the BASIC cable plan. I've contacted Xfinity assistant, and I was transferred to 3 different agents and the third agent won't even type anything. A friend of mine pays more than $20 less than I do, and they live less than 10 minutes away for the same plans. Horrible service! This is so annoying! 

Question

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Updated 

2 months ago

30

2

XfinityVictor

Official Employee

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1.3K Messages

2 months ago

Thank you for creating a public post. We will send you a DM shortly to assist you.

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user_nupb3x

1 Message

2 months ago

I’ve been trying to reduce my bill after the 25% increase and the website crashes or keeps changing the prices of the lower plans. Gotta love this corporate greed and the consumers getting nothing in return!

(edited)

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0

XfinityThomasB

Official Employee

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1.8K Messages

user_nupb3x 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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