Visitor

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1 Message

Sunday, March 1st, 2026 6:05 PM

Lower Bill

Hi, I've been a loyal customer for several years and my internet bill significantly increased recently. The new amount is now out of my budget. I'd like to stay with xfinity, but am considering looking at other providers if I'm not able to get my bill down to a manageable rate. Are there any current promotions or retention offers for existing customers? I currently have internet and mobile service with xfinity. 

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Official Employee

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1.7K Messages

21 days ago

 

user_ggmrbm Thanks for creating a post. Our team would be happy to review what offers and promotions are available to you. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

Official Employee

 • 

2.4K Messages

11 days ago

user_ggmrbm it's been such a pleasure working with you, and glad that we could help find a new plan that will fit your needs and wallet! We're always happy to help, but we do also recommend suing our Xfinity Plan Builder when signed in with your Xfinity ID and password. If you find a new plan that works, sign up is quick and easy!  Feel free to reach us here anytime. 

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