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user_o1c503
1st Topic

Visitor

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5 Messages

Friday, October 31st, 2025

Lower bill

I think $330 a month for internet and cable is insane. 1 person. 2 T.V boxes. The only premium channel I have is HBO. No gaming. No major internet usage. Went to Xfinity to lower my bill. Sales associate was 100% worthless. Told me I could only save $8 a month if I resigned a contract. I have been a long time Comcast customer. I will be canceling my service next month and going with YouTube T.V and AT&T wi-fi. Saving over $150 a month.

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3 days ago

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XfinityVictor

Official Employee

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1.8K Messages

3 days ago

 

user_o1c503 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_o1c503

Visitor

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5 Messages

Yes. Tried but can't seem to get to anywhere when I click the chat icon. 

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3 days ago

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user_o1c503

Visitor

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5 Messages

I don't get the xfinity support

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3 days ago

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user_o1c503

Visitor

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5 Messages

@XfinityVictor​ I can't seem to get to a screen where I can send a DM

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3 days ago

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XfinityVictor

Official Employee

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1.8K Messages

Once logged in do you see the chat icon in the top right corner?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_o1c503

Visitor

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5 Messages

@XfinityVictor​ it shouldn't be complicated to send a DM. Yet another reason people are leaving Xfinity for YouTube and DirectTV. Going in person and being told I can only save $8. Constantly being asked who my mobile is with. I can say 1000% I would NEVER switch my mobile to Xfinity.!!!!!!!!!! Not after the customer service I've had....and not after my bill going up consistently. For stupid stuff that most people go in and complain about and get erased off their bills. I know people that have gone in and complained about prices and get a lot of money taken off and I get  $8.00. And I'm a platinum member. Insane. And my own fault for not canceling. It's sad that the only customers that get deals and good prices are new customers. Long time customers get nothing. So I am going to skip the DM option and cancel next month like I said. It's not worth the effort.

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3 days ago

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