1 Message

Mon, Aug 16, 2021 2:32 AM

lower bill

my 2 year agreement ended and I really need to lower my bill. Can anyone help me?

Official Employee


108 Messages

2 m ago

Hello there @user_c9bc65!

Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm happy to help look for a new promotion for you! You have definitely come to the right place for assistance. 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message 



2 Messages

@XfinityAmandaB I need to lower bill or discontinue cable due to COVID-19 unemployment 

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