Visitor
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1 Message
Lower Bill or Cancel Account
My bill spiked to $112 from $76 despite my not making any changes. I already think $76 is way too high for only Internet (I do NOT want TV or voice or anything else, only internet, and yet I keep getting charged for these things seemingly randomly). It's impossible to speak to a representative, all the bot wants to talk to me about are outages in my area. I've tried so many times to contact someone and I'm just fed up. This is a nightmare and I'd like to cancel my account - it'd be one thing if the internet was consistent but even that's not happening. Please let me talk to someone.
XfinityRichard
Official Employee
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1.9K Messages
2 years ago
Hi there, @user_c9218c ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to get assistance with your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.
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user_fe4877
Visitor
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1 Message
2 years ago
I too had my bill go up after last month. It went from $30/mo for 800 mbps to $85/mo. I originally was on the 300 mbps plan when I renewed, but they automatically moved me to the 800 mbps tier sometime last year (didn't complain since it was the same price).
When I got my March bill that was almost 3x the price I had been paying before, I called to see if I could lower the tier the best they could do was $65 for 100 mbps even though for new customers that price was $25 in the area. They also tried to get me to signup for the $30 gov stipend for internet. Seems to me with the government giving people $30 vouchers for internet access, they decided to raise the price by ~$30 so that you end up paying the same amount but they make significantly more $$$.
I ended up cancelling after several days of frustrating phone calls.
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