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user_cy7x01
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Thursday, February 19th, 2026 3:40 AM

Lost wifi Equipment

So I no longer have the wifi box/router equipment because I moved to a new home after being evicted and the landlord throwing everything away. How much will Xfinity charge IN TOTAL for a replacement plus non-returned equipment fee(s)? Please respond

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4 hours ago

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user_ap7dq6

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12 hours ago

I turned in equipment but keep saying i owe you a piece of equipment

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XfinityJosephA

Official Employee

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2.1K Messages

 

user_ap7dq6 lets double-check your account and equipment. Please send us a direct message when you have a chance, so we can assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

 

 

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4 hours ago

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XfinityThomasA

Official Employee

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3.2K Messages

11 hours ago

Hello, and thank you so much for joining us here in the Forums, user_cy7x01. We’re glad you reached out. If you’d like to learn more about the Residential Services Agreement including the section that covers Xfinity‑provided equipment, you can find the full details here. (https://www.xfinity.com/corporate/customers/policies/subscriberagreement#xfinityequipment)

 

 

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