5 Messages
Lost Loyalty Discount
My bill from April 2026 to May 2026 increased by $60. It looks like I lost my loyalty discount. How do I reinstate the loyalty discount?
5 Messages
My bill from April 2026 to May 2026 increased by $60. It looks like I lost my loyalty discount. How do I reinstate the loyalty discount?
XfinityTommy
Official Employee
•
2.8K Messages
3 hours ago
user_jjr38i Good afternoon. We are happy to help investigate different promotion options. We would just need to do that in a direct message discussion. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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