Visitor
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2 Messages
Losing ACP, No internet usage
I received an email that says I'm in danger of losing ACP benefits for a lack of inherent usage even though i use my internet daily. Whet looking at my account it shows I have no data usage for May. I also see I have 2 different modems listed for my account. One on the internet services page, and one on my data usage page. One data X1 gateway and thr other says Arris group voice and data modem. Below are the images showing the discrepancies. This is essential to me, as I'm a student and require internet for school.
CCJimmy
Problem Solver
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492 Messages
2 years ago
Hello @user_9580ac, thank you for taking the time to reach out to us! We will be more than happy to check on your ACP credit. If you don't mind, can you please send our team a direct message with your full name and full address? Our team is here to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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user_2eaed3
Visitor
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1 Message
2 years ago
I have received a similar email. I have chatted a couple of times and usage has been verified. App does not reflect usage.
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