We can take a look at your account together. Can you please private message your full name and services address?
• Click the "Peer to peer chat" icon or https://comca.st/3tHz0qO • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
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ComcastMartin
Official Employee
•
2.4K Messages
1 m ago
Hey there, @user_ee6523
We can take a look at your account together. Can you please private message your full name and services address?
• Click the "Peer to peer chat" icon or https://comca.st/3tHz0qO
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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