Visitor
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2 Messages
Looking to lower my internet bill
I need help looking at options to lower my internet bill.. The build your custom plan never loads for me to try and see what else is available. I'm frustrated with how expensive it has become and would like to know if there are any other options, as I regularly receive offers from other companies with much lower plan rates.
EG
Expert
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117.4K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.5K Messages
9 hours ago
@TheDaniBanani Thanks for adding a post, and trying to update the plan online. We have access to the same promotions and are happy to help. Send us a direct message with your full name and complete service address. Now that we have this tracked, feel free to use the same direct message opened earlier.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityQuemekia
Official Employee
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1K Messages
7 hours ago
Thanks again for taking the time out of your day @TheDaniBanani, to be a part of our Xfinity Community Forum.
It was a pleasure assisting you with your account review, don't hesitate to reach out in the future with any new account concerns or questions, we'll be more than happy to help!
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