Visitor
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2 Messages
Looking to Lower my bill
I am looking to lower my bill. I was in a contract for 2 years at a rate, then a couple months ago, it jumped $20 (I am out of the 2 year contract). I have this new rate for a year and it will then jump another $20 or $30 again after this year is up. Verizon just FIOS just came into my town. They have a great opening offer that is a little cheaper, and the rate is locked in for 5 years without a contract, plus offers fast and supposedly more reliable service. I have been with Xfinity for many years, so I don't necessarily want to switch. is there something we can do to lower my bill?
EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
3 days ago
Hey there, user_a43ktp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be happy to look into all options for your services to have the best rate as I know it's important for my househodl too. Can you please send us a DM?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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