Visitor
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1 Message
Looking to lower my bill. I have been a loyal customer fr over 20 years
I have been a loyal customer for over 20 years. I am a single person with one income. I have 2 elderly parents that live with me. And yet, every time I look my bill keeps going up. I am now paying over 344 hours a month. And if I ask for a deal To lower my rate, they wind up blowing it.But then they wind up taking half the channels away, I need help.I've tried customer service, but they are now help at this point.I need to start looking somewhere else.If I cannot get any satisfaction
EG
Expert
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121.3K Messages
15 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.4K Messages
15 days ago
@user_yvq9fr Hello and thank you for taking the time to reach out to us here on our Xfinity Forums and for being such a long time loyal customer! I would love the opportunity to take a look at the account and see what kind of promotional offers we have available for you. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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