2 Messages
Looking to lower Internet Bill or Change Providers
Hello
I have been an xfinity customer for a long while and I am usually happy with the service, but this month my promotion ended and my bill went up 50 a month. 2 years ago I had to switch from the 1.2 speed to the 1000mbps plan for 75. After that year promotion I was able to switch back to the 1.2 for 94 a month, and now my bill went to 144 for the 1.2 plan. I can switch back to the 1000 plan for a discount of 34 with a new agreement which makes the new price of the lower speed package 16 dollars more than I was just paying for the 1.2 mbps plan. I can not understand how you could increase these plans so significantly and I want to know if there is anything else you can offer or I will be forced to switch to another provider.
XfinityAngie
Official Employee
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1.8K Messages
2 months ago
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XfinityAngie
Official Employee
•
1.8K Messages
2 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAngie
Official Employee
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1.8K Messages
2 months ago
@user_sr4scb, Thanks so much for allowing me to assist you today with finding a new promotion. We are always here to help. Take care!
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