Looking to get 5 year $50 1G rate

@Roger_G

Thanks for reaching out to us,  as a customer myself I know how important it is to get the best rate for the services that fit my household needs.

In most areas the rate you're seeing online is for new customers or existing customers transferring their services to a new address location.

I'll be happy to see what promotional offers we have for your account to get you the best price.

 To get started go ahead and send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Well unfortunately I had no luck with getting the deal.  Having been with Comcast/Xfinity for 30 years, this is incredibly disappointing that they have none/zip/zero regard for loyalty.  I would really appreciate hearing from a Xfinity executive on why folks like us can't get the same (or at least close) deal.  😡