CA2016's profile

Contributor

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159 Messages

Monday, June 10th, 2024 6:07 PM

Looking for New Internet Plan post ACP

Now that ACP has ended, I am looking for a new Internet plan (like many others).  Friday I went to my local Xfinity store and was told about several plans, and then later that day I called Xfinity and the agent told me about different plan options.  I did some research this weekend and found other options.  It is frustrating that this confusion and lack of clarity happens with Xfinity.  I am now turning to the Forums to see if anyone has suggestions about a low cost Xfinity internet plan.  I have heard/read about NOW, Connect, Connect More and IE.  And the rates/terms available to me seem to fluctuate depending on who I talk to.  I appreciate any insight.  Thank you.

Official Employee

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719 Messages

1 month ago

@CA2016, hello! Thank you for taking the time to create a public post. While it is true that a few departments have different offers, most of the options are the same. I would love to go over your account and the different plans with you to make sure we get you the best plan for your needs. Please, send a DM to "Xfinity Support" with your full name and address to get started.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Contributor

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159 Messages

1 month ago

Thank you to XfinityTony for their patience and honest advice.

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