Hi @Atm1565! Thanks for using the Xfinity Forum to get help with lowering your monthly rate. I've had the chance to review and reply to your private message so we can begin to review your options. It's not a problem that you sent us a private message. Please refrain from reaching out directly through private message to ensure each customer is helped on a first-come, first-serve order. I look forward to hearing back from you.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
@Atm1565, our deepest apologies for the delay in getting back to you. We hope you can forgive us. I have responded in our private message and look forward to hearing back from you!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
@Atm1565, apologies for the delay in getting back to you, but thanks for getting back to me. I have responded to your private message and look forward to hearing back from you!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Awesome and I have replied back to yours, thank you!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
ComcastChe
Official Employee
•
6.1K Messages
5 m ago
Hi @Atm1565! Thanks for using the Xfinity Forum to get help with lowering your monthly rate. I've had the chance to review and reply to your private message so we can begin to review your options. It's not a problem that you sent us a private message. Please refrain from reaching out directly through private message to ensure each customer is helped on a first-come, first-serve order. I look forward to hearing back from you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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0
Atm1565
Frequent Visitor
•
9 Messages
5 m ago
Are you still going to help me change my plan?
I haven't had a reponse from anyone after I approved the plan change.
It's been a week.
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ComcastAmira
Official Employee
•
2.3K Messages
5 m ago
@Atm1565, our deepest apologies for the delay in getting back to you. We hope you can forgive us. I have responded in our private message and look forward to hearing back from you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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0
Atm1565
Frequent Visitor
•
9 Messages
5 m ago
@ComcastAmira
I responded to the private message and never here back, let's try again.
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ComcastAmira
Official Employee
•
2.3K Messages
4 m ago
@Atm1565, apologies for the delay in getting back to you, but thanks for getting back to me. I have responded to your private message and look forward to hearing back from you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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0
Atm1565
Frequent Visitor
•
9 Messages
4 m ago
I looked at the proposal however, my Cable Card was not listed, that is a MUST have
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ComcastAmira
Official Employee
•
2.3K Messages
4 m ago
Awesome and I have replied back to yours, thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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0
Atm1565
Frequent Visitor
•
9 Messages
4 m ago
I responded to your private message
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Atm1565
Frequent Visitor
•
9 Messages
4 m ago
@ComcastAmira
Thanks for the help changing my plan, it took awhile but now is done.
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