Looking for lower cost options

Hi @Atm1565! Thanks for using the Xfinity Forum to get help with lowering your monthly rate. I've had the chance to review and reply to your private message so we can begin to review your options. It's not a problem that you sent us a private message. Please refrain from reaching out directly through private message to ensure each customer is helped on a first-come, first-serve order. I look forward to hearing back from you. 

Are you still going to help me change my plan?

I haven't had a reponse from anyone after I approved the plan change.

It's been a week.

@Atm1565, our deepest apologies for the delay in getting back to you. We hope you can forgive us. I have responded in our private message and look forward to hearing back from you!

@ComcastAmira 

I responded to the private message and never here back, let's try again.

@Atm1565, apologies for the delay in getting back to you, but thanks for getting back to me. I have responded to your private message and look forward to hearing back from you! 

I looked at the proposal however, my Cable Card was not listed, that is a MUST have

Awesome and I have replied back to yours, thank you! 

I responded to your private message

@ComcastAmira 

Thanks for the help changing my plan, it took awhile but now is done.