Visitor
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1 Message
Looking for assistance with current billing and rate adjustment
Hello,
My current monthly bill has gone up significantly and is no longer fitting within my household budget. I really enjoy my Xfinity service and would prefer to stay, but I need to see if there are any available promotional rates or bill-reduction plans that can bring my monthly cost back down to a manageable level.
Could a member of the official Xfinity Support team please reach out so we can discuss the available options for my account?
Thank you!
XfinityJamesC
Official Employee
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3.3K Messages
48 minutes ago
Greetings, @user_4aw1bp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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