Visitor
•
5 Messages
Looking for a promo on my internet plan.
Good morning,
It seems my promo from before has lapsed and my bill went up to $107 - I had been paying $65. Can I please get that promo applied back to the acocunt?
Thanks,
[Edited: "Personal Information"]
XfinityEricB
Official Employee
•
2K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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