Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the long term.

However, my current monthly rate is no longer competitive with what is now available in my area. Multiple fiber and high‑speed providers near me are offering plans in the $80–$90 range with equal or better speeds, often with no contracts, no data caps, and equipment included, which makes my existing Xfinity pricing hard to justify. As a customer of more than a decade, it is frustrating to see that new customers and competing providers are getting stronger value than I am receiving today.

At the same time, it’s widely reported that Comcast/Xfinity is losing hundreds of thousands of customers every quarter across TV and internet, and is on pace to lose well over a million internet customers in 2025 alone. Given this trend, you would think retaining long‑tenured, on‑time, loyal customers like me would be a top priority. Keeping existing customers satisfied with fair, market‑competitive pricing is one of the most effective ways to stabilize and grow your base.

I am therefore requesting a thorough review of my account and an adjustment to my monthly rate so that it is aligned with current fiber and broadband offerings in my area, which are around $85 per month for comparable or better service. I am specifically asking for any available loyalty pricing, long‑term customer discounts, or updated plans that will bring my bill in line with what the market now offers.

I want to be clear that I would prefer to stay with Xfinity. I have been with you since 2010 and, in many ways, I have been a strong supporter of your brand. But if my pricing cannot be made competitive with current local options, I will have to seriously consider switching to one of the fiber providers now serving my area. That is not my first choice, and I hope we can avoid that outcome.

Please have a representative with the authority to adjust pricing review my account and contact me as soon as possible to discuss specific options.

I appreciate your attention to this matter and sincerely hope we can reach a solution that reflects both my loyalty and today’s market realities.